Active – Healthier – Together
At Active Hartlepool, we believe everyone should have the opportunity to lead an active, healthy lifestyle. Our services are designed to inspire, support, and connect our community through sport, fitness, and wellbeing.
Our vision
A future where everyone in Hartlepool can enjoy an active lifestyle.
Our mission
Every day, we:
- Put customers at the heart of everything we do
- Inspire people to be more active
- Use sport and physical activity to strengthen our communities
Our purpose
- Deliver high-quality, financially sustainable services
- Ensure equality of opportunity for all
- Help more people become more active, more often
Our goals
- Ensure all of our customers always receive a high quality service
- Continue to improve what we do and how we do it
- Make a difference with partners and customers
- Increase investment in sport and physical activity
- Develop a skilled and motivated paid and volunteer workforce
- Be a great place to work
Our values
- Inclusive - we welcome and respect people from all backgrounds, and value diversity.
- Welcoming - we are friendly and approachable and are committed to retaining a welcoming environment.
- Inspiring - we believe passionately in what we do, care deeply and always go above and beyond.
- Supportive - we understand how tough and intimidating getting started or sticking to an active lifestyle can be, and we want to help.
- Quality - we take pride in our high levels of professionalism and delivering high quality experiences and customer service.
Our service commitments
We put our customers at the heart of everything we do:
- Happy to help - we are knowledgeable and friendly
- Encourage feedback - we listen, embrace feedback and are committed to improving
- Approachable - we want all customers to feel comfortable to engage with us
- Reputation for high standards - we deliver safe and high quality services
- Treat everyone equally - we are inclusive and respect diversity
If we ever fall short, we want to know! Email us at: active.hartlepool@hartlepool.gov.uk with your feedback.
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