Accessibility Statement for Active Hartlepool website
This is an accessibility statement for Hartlepool.gov.uk. This website is owned and operated by Hartlepool Borough Council. This statement explains how accessible the site is, what we’re working on, and how you can get in touch if you need help.
Our commitment
We want everyone to be able to use this website easily, regardless of ability. If you experience any problems or have suggestions, please contact us – we’ll do our best to help.
Viewing our website
There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet has advice on making your device easier to use if you have a disability or impairment. This includes how to:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Active Hartlepool website is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Known issues
We know some parts of this website are not fully accessible:
- some downloads, in Portable Document Format (PDF), do not meet accessibility standards, meaning they are harder to use by some people:
- some PDF forms are not responsive, cannot be completed electronically, and are missing labels on form controls - this relates to WCAG, level AA, success criterion 3.3.2
- some downloads don't have alternate text for images or figures - this relates to WCAG, level AA, success criterion 1.1.1
- some downloads don't have titles or descriptions - this relates to WCAG, level AA, success criterion 2.4.2
- some downloads don't have an appropriate tabbing or reading order - this relates to WCAG, level AA, success criterion 1.3.2
- some downloads are missing clickable bookmarks, page numbers - this relates to WCAG, level AA, success criterion 2.4.5
- some downloads lack consistent headers/footers - this relates to WCAG, level AA, success criterion 3.2.3
- some downloads contain tabular information and lists which don't use the correct tags - this relates to WCAG, level AA, success criterion 1.3.1
Where downloads (in PDF, and other file formats) do not meet accessibility standards we plan to fix or replace them, either when they are next reviewed, or as part of our ongoing programme of review work, whichever is sooner.
Third-Party content
- This website includes links to other websites which may not be fully accessible. This includes websites that are managed by Hartlepool Borough Council.
Feedback and contact
We welcome your feedback on the accessibility of Active Hartlepool website.
If you encounter accessibility barriers, please let us know:
- Phone: 01429 266522
- E-mail: communications@hartlepool.gov.uk
- Address: Civic Centre, Victoria Road, Hartlepool, TS24 8AY
We try to respond to feedback within 5 business days.
Technical details
Accessibility of Active Hartlepool website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
These technologies are relied upon for conformance with the accessibility standards used.
Assessment approach
Hartlepool Borough Council assessed the accessibility of Active Hartlepool website by the following approaches:
- Self-evaluation
Date:
This statement was last updated: 12 January 2026