Membership Terms and Conditions

 

An Active Hartlepool Card is open to all, but concessionary rates are only applicable to Hartlepool residents who meet the eligibility criteria. 

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A family is defined as one or two adults and up to three dependent children residing at the same address at the time of application. 

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Applications for junior membership must be countersigned by a parent or guardian. 

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Active Hartlepool Cards must be produced at all times in order to obtain discounted prices. If an Active Hartlepool Card is not presented, then the appropriate prices at the time will apply. Access to certain areas of facilities will be refused if an Active Card is not produced. 

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Active Hartlepool Cards are issued subject to the rules governing entry and use of the facilities. 

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An Active Hartlepool Card is valid for 12 months from the date of issue. Concession cards are valid for 3 months. 

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A lost or damaged Active Hartlepool Card can be replaced at an appropriate cost. The original expiry date for the membership will still apply. 

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All members are required to have their photograph taken at the time of application to prevent fraudulent use of memberships.

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Direct Debit Memberships

 

An Active Hartlepool direct debit membership is open to all, but concessionary rates are only applicable to Hartlepool residents who meet the eligibility criteria.

 

Customers who hold a concessionary direct debit membership will be required to show proof of concessionary eligibility on sign up, and then again at any point during their membership duration.

 

By signing up to a direct debit membership you are entering into an initial 3 month contract. After the initial 3 months the membership becomes a rolling contract until cancelled by the customer or Active Hartlepool.

 

If a direct debit membership payment is rejected at the bank, customers will have 7 days to bring their account up to date before their membership is cancelled.

 

Customers are required to give 30 days notice to cancel their membership. Cancellation can be submitted by email to active.member@hartlepool.gov.uk or by completing a cancellation form at reception in one of our centres.

 

Active Hartlepool reserve the right to cancel a direct debit membership if a customer is found to not be following the terms and conditions.

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Booking Terms and Conditions

 

Members can book activities online 8 days in advance of an activity taking place. Non-members can book activities online 3 days in advance of an activity place. Payment must be made at the time of booking.  

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Our cancellation policy for activities is that we require 48 hours notice for bookings to be cancelled. If 48 hours notice isn't given, a booking must be paid for.

 

Fitness Suite Terms and Conditions of Use

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Entrance to the facility will only be granted upon completion of a physical readiness questionnaire and induction process. This will not be waived for any individual or individuals. 

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Usage will be on a first come first served basis and session are by the hour. During peak times you may be denied access if the capacity has been reached. 

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Appropriate indoor training shoes (no black soles, sandals or flip flops) must be worn at all times in the gym. Appropriate clothing must also be worn when using the gym. This requires the participants to be wearing a t-shirt/vest or sweatshirt and shorts or tracksuit bottoms. Jeans or trousers will not be permitted. 

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'Gym etiquette' requires the gym users to wipe down a piece of equipment with a towel immediately after use. Paper towels are provided in the gym. 

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During busy periods, use of a particular piece of cardiovascular equipment must be limited to 20 minutes. 

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I understand that it is my responsibility to update the centre if any medical conditions I have declared on my assessment form deteriorate or I begin to suffer with any new medical condition. 

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Only sports drinks and water are permitted in the gym. No food is allowed. 

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No kit bags will be allowed to be stored in the gym. Please use the lockers provided in the changing rooms. 

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'Gym etiquette' requires users to put back any equipment after use, this includes swiss balls, free weights and medicine balls. 

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Group Exercise Classes Terms and Conditions

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Members can book group exercise classes online 8 days in advance of a class taking place. Non-members can book group exercise classes online 3 days in advance of a class taking place. Payment must be made at the time of booking.  

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Waiting lists are in operation for when group exercise classes are full. Once a space becomes available, all customers on the waiting list will be notified. The space will then be allocated on a first come first served basis. 

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Places on a class must be cancelled if you're unable to attend. Our cancellation policy is that we require 48 hours notice for spaces on classes to be cancelled. If 48 hours notice isn't given, a place must be paid for. For members who have a group exercise class inclusive membership, they can cancel their place up to 30 minutes before a session start time using the online booking system. 

 

If a customer is unable to attend their place on a group exercise class which has already been paid for. and is unable to give 48 hours notice, refunds will not be issued.

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Failure to attend or cancel a class will result in a penalty charge being added to a members account and online booking access revoked until the penalty charge is paid. 

 

If a group exercise class is cancelled by management and a customer has paid in advance for their place, either a refund will be arranged for the place or the place will be moved to another session.

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Learn to Swim Terms and Conditions

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We offer an extensive Learn to Swim programme at Mill House Leisure Centre. The programme covers all ages from birth, including adult lessons. 

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Customers can book onto a class on the Learn to Swim programme paying by a 10 week block top-up method or by a monthly direct debit. 

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Our lessons run using a continuous assessment, so there are no set dates when participants are assessed. This means that as soon as you're ready to progress to a new lesson, you can. 

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Certificates and badges are available to purchase from reception when a participant achieves a stage.