Membership Terms and Conditions

Active Hartlepool membership is open to all
Concessionary rates apply only to Hartlepool residents who meet eligibility criteria
A family membership includes one or two adults and up to three dependent children living at the same address at the time of application
Junior memberships must be countersigned by a parent or guardian
Active Hartlepool wristband must be shown to receive discounted prices. Without a wristband, standard rates apply. Access to certain areas of facilities will be refused if an Active wristband is not shown
Memberships are valid for 12 months from the date of issue
Lost or damaged wristbands can be replaced for a fee (original expiry date still applies)
A photo is required at sign-up to prevent fraudulent use
Active Hartlepool memberships are issued subject to the rules governing entry and use of the facilities

Open to all; concessionary rates require proof of eligibility at sign-up and during membership
Active Business memberships require proof of employment at an eligible organisation on sign up. Failure to show proof of employment will result in the membership being cancelled
Hartlepool Borough Council employees are required to input their payroll number to their membership account when signing up for a membership
By signing up to a direct debit, you agree to an initial 3-month contract, then a rolling monthly contract
30 days’ notice is required to cancel (by email to: active.member@hartlepool.gov.uk)
Failed payments must be resolved within 7 days or membership will be cancelled
Active Hartlepool reserves the right to cancel memberships for non-compliance

Members can book activities 8 days in advance; non-members 3 days in advance
Payment is required at the time of booking
Bookings must be made online, via the app, or in person (no telephone bookings)
Cancellation policy: 48 hours’ notice required for refunds

Entry requires a completed physicial readiness questionnaire and induction
It is your responsibility to update the centre if any medical conditions declared on your assessment form deteriorate or you begin to suffer with any new medical condition
Sessions are one hour; access may be restricted during peak times
Appropriate clothing and footwear required (no black soles, sandals, or flip-flops).This requires the participants to be wearing a t-shirt/vest or sweatshirt and shorts or tracksuit bottoms. Jeans or trousers will not be permitted
Wipe down equipment after use; paper towels provided
Limit cardio equipment use to 20 minutes during busy periods
Only water and sports drinks allowed; no food
Use lockers for personal items - no bags in the gym
Return all equipment after use

Members can book classes 8 days in advance; non-members 3 days in advance
Payment required at booking
Waiting lists are in operation for when group exercise classes are full. Once a space becomes available, all customers on the waiting list will be notified.The space will then be allocated on a first come first served basis
Cancel at least 48 hours before start time (members with inclusive classes can cancel up to 30 minutes before)
Failure to attend or cancel may result in a penalty charge and restricted booking access
If a class is cancelled by management, refunds or transfers will be arranged

Available at Mill House Leisure Centre for all ages, including adults
Payment options: 10-week block or monthly direct debit
Direct debit customers receive free swimming outside lesson times
Our lessons run using a continuous assessment, so there are no set dates when participants are assessed. This means that as soon as you're ready to progress to a new lesson, you can. You can monitor progress online through Home Portal
Certificates and badges available for purchase at reception when a participant achieves a stage
Lessons will be cancelled for two weeks over the Christmas period, this is factored into the direct debit pricing
If a swimming lesson is cancelled, your next direct debit payment will be reduced to reflect the cancellation

For questions or cancellations: